ISPI Bay Area / Boise State Chapter News

Business Performance Brief: Employee Issues - Symptom or Source? (VIDEO)

Sat, 08 Jan 2022 18:22:26 GMT

I created this video to help my managers learn the difference between System or Source related to employee issues. Check it out! Steve

Three Lifelines for your Client's whose Sales Staff lack Product Knowledge

Sat, 31 Jul 2021 16:58:55 GMT

I needed to send a small envelope containing a thumb drive with training material on it so I went to our local small Shipping Office rather than the Post Office. I rarely have any issues when mailing out of this business, but that was not the case with my thumb drive. All was well sending it until it returned with a stamp stating not enough postage. I thought I got off pretty cheap when sending it. I went back to the Shipping Office and showed the individual behind the counter what happened and they had no clue what to do. The manager was not around to ask so they suggested I go to the Post Office for help. In the end it turned out the lack of postage was due to the bulkiness of the envelope containing the thumb drive. Later, when walking away from the Post Office I wondered why my local small Shipping Office didn’t know what the Post Office knew – they should be the experts as well. In retrospect, I think I should have suggested the individual who messed up my mailing use their Three Lifelines to problem solve my situation.

Taken from the hit show, Who Wants to Be a Millionaire, lifelines are used by contestants when a question becomes difficult to answer. While there are many variations of lifelines used by the show over these many years, as I teach in my customer service classes, my suggestion for those who wish to problem solve a customer’s request are (1) Ask a Friend, (2) Ask the Audience, or (3) Ask an Expert.

Ask a Friend.

Ask a Friend, or in our case, ask a coworker should be the first people we check in with when attempting to problem solve a customer’s difficult request. If you do not know the answer, do not guess or attempt to make stuff up. I have seen people on the counter do that and it is not pretty, and it never ends well for them or the customer. So ask a friend/co-worker. That one is easy unless you are the only one on the counter. Then you might want to Ask the Audience!

Ask the Audience.

To Ask the Audience relative to our customer service scenario on the counter means to ask the Customer. During the early days of my sales experience, I did not have a lot of knowledge about our products. Whenever my co-worker or manager were not around, I would ask the next best person who should know - the customer. I learned more about the products I sold when talking to customers. Yes, I did play the “new guy” card in an attempt to save face and garner some sympathy from the customer, but more often than not, the customer would run with it and help me out. Customers are a great source of information. However, if your customer is clueless, and many of mine were, I would Ask the Expert.

Ask the Expert.

Asking the Expert for those of us selling products to our customers means to call the vendor. I cannot be the only one who has spent hours on the phone with the vendor problem solving product issues for customers! While there are good vendors and horrible vendors, they are still a good source of information. Additionally, using a vendors catalog would sometimes offer the customer positive results. I used them frequently and often!

I hope the next time you find yourself lost and confused when attempting to help your customer, do not fake it, remember your Three Lifelines, Ask a Friend, Ask the Audience or Ask the Expert; in time you will become the one your coworkers come to for a lifeline.

Blog Ideas!

Tue, 02 Mar 2021 21:31:07 GMT

Our Blog has been quiet from some time. We are looking to bring it back to life.

We are looking for topics of interest to discuss. What would YOU like to discuss or what information would you like to obtain?

Is there a Performance Improvement Tool you'd like to discuss or find out more information on the topic? Comment here in this blog and we'll see what we can put together.

Seeking Performance Improvement Practitioners for research survey

Wed, 31 Jul 2019 07:36:52 GMT

Individuals are sought to participate in the Watson-Glaser II Critical Thinking Appraisal in an effort to profile critical thinking characteristics present in performance improvement practitioners. The link to the survey will remain open until July 24^th or once 150 responses have been received. Individuals remain anonymous; data collected are presented in aggregate form.

Study Title: Critical Thinking in Performance Improvement Practitioners

Seeking Performance Improvement Practitioners: You are invited to be part of a research study. The researcher, Leanne Jensen, is a doctoral learner at Capella University in the School of Education enrolled in Training & Performance Improvement. Dr. Kevin Freer is the study’s advisor can be reached by email with further questions.

WHAT IS THIS STUDY ABOUT? The researcher wants to find out what critical thinking attributes and strengths are present in performance improvement practitioners. If you are interested in participating, the survey link can be accessed at https://tara.vitapowered.com/CapellaUniversityLJ/Watson

Please allow 30 minutes to take the survey. The average participant takes 22 minutes to complete.

For further information, please contact:

Researcher: Leanne Jensen

Email Address and Telephone Number: LJENSEN11@capellauniversity.edu (425-405-0758)

Research Supervisor: Dr. Kevin Freer

Email Address: Kevin.Freer@capella.edu

Important Change -- Model of the ISPI BABS Chapter

Thu, 20 Jul 2017 05:09:14 GMT

July 19, 2017

To All ISPI Bay Area/Boise State Members,

Our chapter is growing and changing! The purpose of this email is to let you know about some changes that are occurring. First of all, Grayley McWatters will be taking on the role of President in September! He has been making great contributions in his VP of Marketing Role and is ready to take on some more!

Also Lulu Esau has just recently joined us as the Finance Chair. We welcome Lulu into this role and are looking very forward to working with her.

I will continue being active in the chapter as the Membership Chair. Please congratulate Grayley and Lulu on their new positions!

As you know the strength of the chapter comes from all the active volunteers who put the programs together, help with membership, and take care of the finances as well as the routine business tasks of running the chapter.

As students and working professionals we understand how difficult it is to take on an extra role as a part of the board. So we have come up with a different idea to help you help us and make our chapter even better!

Our current organization has basically been run by the following roles and people for the past two years and we are all grateful to each other for their service to the chapter.

President—Sue Czeropski
President Elect—Grayley McWatters
VP of Finance—Acting Sue Czeropski
VP of Membership—Acting Sue Czeropski
VP of Information Technology—Ieva Swanson
VP of Marketing/Programs—Jie Chen/Grayley McWatters

We have put our heads together and have come up with a different volunteer model based on Tasks which basically eliminates the VP role and turns the role into a chair role. In this new model, the Chapter is run by the President, President Elect, Chairpersons and our Honorable Members who have played seminal roles in ISPI and act as advisors to our chapter. Refer to Figure 1.

Figure 1: Model of the ISPI BABS Chapter:

Chairs are responsible for:

Recruiting members to do tasks
Manage tasks/people
Report into Board meeting
Find a replacement chair for the following year

In exchange for the chair services, the chapter will pay for a silver membership to ISPI International for each year they take on the chair role. The benefits of being a silver member of ISPI include:

Bronze membership benefits
Knowledge Center dashboard, messaging and communication
Knowledge Center podcasts
Opportunities to volunteer at the international level
Limited number of articles from PIQ and PIJ
Special pricing on professional liability, health, dental, life, long-term care and automobile insurance (For U.S. residents only)

We have created a “Task Book” which defines the tasks that the chair needs to find volunteers for. All tasks have been defined by what needs to be done and the amount of time it takes to do the task. Some tasks take as little as 15 min. per month and some tasks take on more time. The Task Book is a working document. More tasks may be added as we grow. An example of a task is below:

What we need each of our members to do is:

Review the task book
Based on the time you may have available choose a task that you could take ownership of
Contact the chair person in charge
Get started!

There are plenty of opportunities for you to get involved and give back to the chapter! We are looking to each and every one of our members to share the work load, collaborate and get more actively involved with the chapter!

Our chapter is recognized as a 2016 Chapter of Merit award winner!

Wed, 15 Mar 2017 05:31:42 GMT

Pre-conference webinar March 3, 2017 with Gary Cokins on 2017 ISPI conference

Mon, 06 Mar 2017 08:36:01 GMT

YOU ARE INVITED TO JOIN US IN A FREE WEBINAR: Friday, March 03, 11:30 AM – 12:30 CST

Experience leading edge know-how in a webinar with our Key Note Speaker Gary Cokins.

If you are interested to understand an Executive perspective on performance improvement and take an integrated view across different approaches, then you will not want to miss this webinar.

Please register for ISPI Gary Cokins Webinar on Mar 3, 2017 11:30 AM CST at:

https://attendee.gotowebinar.com/register/409645428120979459

After registering, you will receive a confirmation email containing information about joining the webinar.
Learn the following in this mind challenging event.

Announcement Webinar Gary Cokins.pdf

Margo Murray is awarded the Geary Rummler Award for the Advancement of Performance Improvement

Tue, 10 Jan 2017 06:16:47 GMT

Please congratulate our our very own member Margo Murray who recently learned she has been awarded the Geary Rummler Award for the Advancement of Performance Improvement, by the International Society for Performance Improvement!

We are so proud of her!!!

ISPI Bay Area/Boise State Chapter’s Face-to-Face Event “Oyster Barrel” on October 22, 2016

Thu, 22 Dec 2016 18:59:59 GMT

The annual Oyster Barrel event was back by popular demand! ISPI Bay Area/Boise State Chapter’s face-to-face event “Oyster Barrel” was successfully held on October 22, 2016 at the Petaluma Training Center in Northern California, which was generously supported by the US Coast Guard. We invited many performance improvement professionals in and beyond Northern California. As usual, we had a give-away, with books donated by local authors in the performance improvement field. People got to know others and share work and other interests while enjoying beverage, oysters, and other grilled food.

We were so thrilled that 31 people in total joined us to connect, catch up, network, exchange ideas, build community, and - of course- eat, and have fun in this annual event. There were so many great moments we would like to share with you!

Looking for 30 Volunteers by Dec. 31st

Wed, 21 Dec 2016 07:07:19 GMT

ISPI needs 30 volunteers each year to help make THE Performance Improvement Conference a success. Volunteering is a great way to network while getting a behind-the-scenes look at the conference and earning a conference discount. Volunteering is open to all conference attendees.

Volunteers are eligible for the special discount of $450. In exchange, volunteers are expected to work 8-10 hours for one day of Conference. Volunteers must sign the volunteer agreement and must also be a Silver or Gold Level member of ISPI. Hurry & register now. We only need 30 volunteers and spots fill fast! Click here to log in & register.

Save $400 by Becoming a Conference Volunteer.

Volunteers assist and support the below key areas of the conference:

Registration volunteers are responsible for welcoming attendees and distributing registration materials. Attendees will expect you to have the answer to everything, so familiarize yourself with the conference schedules, the Conference Onsite Guide, the conference mobile app, room locations, etc.

Registration: 4 hours

Room Monitors: 3 hours
As a session monitor, you will liaise with the speakers to ensure they have all necessary equipment, welcome attendees as they enter the session room, provide a session headcount, and provide evaluation information to attendees. Room monitors are assigned to one room for one day, and may request a certain theme or track to liaise; while ISPI will try to honor all requests, requests are not guaranteed.
Hospitality: 4 hours
Hospitality volunteers need to be very familiar with the conference schedule; special events, restaurants, and other items that you believe will contribute to an overall positive conference experience including information about the conference for first-time attendees. Hospitality volunteers will assist with special events and setup throughout the Conference.

Tabling Volunteer: 4 hours
Exhibit Hall volunteers are responsible for checking in and assisting exhibitors and encouraging participants to visit the Hall.

Traffic Direction Volunteer
Traffic Direction volunteers are responsible for giving directions to conference attendees at posts throughout the conference facility. Attendees will expect you to have the answer to everything, so familiarize yourself with the conference schedules, the Conference venue, the conference mobile app, room locations, etc.
Ready to Volunteer for Conference?
Click here to log in and select "Volunteer @ Conference" when you register.

LinkedIn Learning released John’s course:Learning Graphic Design: Layouts(free)

Tue, 25 Oct 2016 22:59:04 GMT

LinkedIn Learning has just released John’s latest full course, Learning Graphic Design: Layouts. This is an introductory course for all beginners, and during LinkedIn’s Week of Learning,Oct 24-30, this course and 5,000 others are 100% free!

TOP NEWS at ISPI PERFORMANCE DIGEST

Thu, 08 Sep 2016 18:08:04 GMT

TOP NEWS at ISPI PERFORMANCE DIGEST

Tue, 16 Aug 2016 17:22:29 GMT

TOP NEWS：

3 Unconscious Habits Eroding Employee Engagement

It’s not about training: thinking strategically about talent development

5 secrets fulfilled people use every day

Feel free to read more at ISPI PERFORMANCE DIGEST.

5 Chances to Upgrade Your Skills at 2016 Online Learning Conference

Sat, 06 Aug 2016 00:13:32 GMT

Follow this link to download the Conference brochure.

Click here to register NOW! Special Discount. Save $250* off a Conference Registration with Code EMSP.

Follow this link to reserve your room today.

Be Recognized. Show Off Your Best eLearning. Enter the Learning Design Challenge! Learn more here.

5 Chances to Upgrade Your Skills at 2016 Online Learning Conference

The pre-conference 2-Day Certificate Programs give you the essential knowledge, practiced techniques, and sound theories you need to become (and remain!) a top performer in your field. You'll not only walk away with a certificate (and eBadge), you'll also jumpstart your career and enhance your professional know-how. Choose from:

eLearning Bootcamp: Getting Up and Running...Fast!
Creating the Best Interactive eLearning with Adobe Captivate
eLearning Instructional Design Fundamentals
Designing for Engagement Using Social Learning and Gamification
Storyboarding to Storyline

Follow this link for complete details of the 2016 Certificate Programs.

Get Mobile. Use Games. Be Social. Drive Engagement.

Join us in Chicago for the 2016 Online Learning Conference (OLC) where training meets technology. In addition to thought-provoking keynotes, hands-on clinics, and breakout sessions, OLC will offer xLabs at iconic and innovative spaces in Chicago, which will stretch your thinking about designing and delivering eLearning.

Plus, you'll compare and evaluate "who does it best" in demos from Training magazine's new Learning Design Challenge and the Training Technology Test Kitchen.

The 2016 Online Learning Conference promises to take the Windy City by storm!
To learn more, click here.

2017 ISPI Conference in Montreal call for proposals!

Thu, 21 Jul 2016 05:50:56 GMT

ISPI 2017 PERFORMANCE IMPROVEMENT CONFERENCE

Call for proposals is now open.The deadline for submitting proposals is August 1, 2016

Please visit here for more detailed information!

ISPI STAFF SPOTLIGHT: Courtney Brooks Kamin

Thu, 21 Jul 2016 04:51:17 GMT

Courtney Kamin serves as the chapter and program manager at ISPI. Her responsibilities include providing support for the existing and forming chapters, as well as serving as liaison for the Chapter Partnership Committee. In addition, she works on all the programs that are part of ISPI, the biggest of which is our Annual Conference. She helps coordinate our databases for the Call for Proposals and the Awards of Excellence, as well as the overall conference. She also helps with our certification process. Administratively, she provides operational and structural support for policies and protocol to ensure the day-to-day operations and projects of the ISPI office are as smooth as possible.

Please visit here for more detailed information!

New editor of PIJ is Dr. Peter Honebein!

Thu, 21 Jul 2016 04:45:06 GMT

Dr. Peter Honebein has been appointed as Editor-in-Chief of Performance Improvement Journal(PIJ).

PIJ is an acclaimed journal geared toward practitioners of performance technology in the workplace. Learn from hands-on experiences with models, interventions, "how-to" guides, and ready-to-use job aids, as well as research articles. Performance Improvement also offers updates on trends, reviews, and field viewpoints.

Please visit here for more detailed information!

New editor of PIQ is Dr. Jeff Allen!

Thu, 21 Jul 2016 04:36:41 GMT

Dr. Jeff Allen, Regents Professor of Learning Technology, has been appointed Editor of Performance Improvement Quarterly(PIQ).

PIQ is a publication of the International Society for Performance Improvement (ISPI). Founded in 1962, ISPI is the leading international association dedicated to improving productivity and performance in the workplace. PIQ’s mission is to stimulate professional discussion and advance the interdisciplinary research and field of human performance improvement through the publication of scholarly works including literature reviews and empirical studies with a variety of research designs.

Chapter Business Meeting--ALL Members Welcolm to Join Us!

Fri, 11 Mar 2016 02:00:00 GMT

All are welcome to join!

You have been invited to a join.me online meeting

Join the meeting: https://join.me/Ispibay.org

On a computer, use any browser. Nothing to download.
On a phone or tablet, launch the join.me app (https://join.me/app) and enter meeting code: Ispibay.org

Join the audio conference:
Dial a phone number and enter access code, or connect via internet.

By phone:
United States - Atlanta, GA   +1.404.801.3225
United States - Camden, DE   +1.302.202.5900
United States - Detroit, MI   +1.734.746.0035
United States - Hartford, CT   +1.860.970.0010
United States - Los Angeles, CA   +1.213.226.1066
United States - New York, NY   +1.646.307.1990
United States - San Francisco, CA   +1.415.655.0381
United States - Saugus, MA   +1.781.666.2350
United States - Tampa, FL   +1.813.769.0500
United States - Washington, DC   +1.202.602.1295
Access Code   751-834-830#

Other international numbers available (https://join.me/intphone/751834830/2)

By computer via internet:
Join the meeting, click the phone icon and select 'Call via internet'. A small download might be required.

Start time by time zones (https://join.me/timezone/1457661600000/1457665200000)

Chapter Business Meeting--ALL Members Welcolm to Join Us!

Fri, 12 Feb 2016 02:00:00 GMT

We will be conducting our routine chapter business meeting on Thursday, February 11 @ 6pm PST.

All members are welcome and encouraged to attend!

Call information below:

Join the meeting: https://join.me/Ispibay.org

On a computer, use any browser. Nothing to download.
On a phone or tablet, launch the join.me app and enter meeting code: Ispibay.org

Join the audio conference:
Dial a phone number and enter access code, or connect via internet.

By phone:
United States - Atlanta, GA   +1.404.801.3225
United States - Camden, DE   +1.302.202.5900
United States - Detroit, MI   +1.734.746.0035
United States - Hartford, CT   +1.860.970.0010
United States - Los Angeles, CA   +1.213.226.1066
United States - New York, NY   +1.646.307.1990
United States - San Francisco, CA   +1.415.655.0381
United States - Saugus, MA   +1.781.666.2350
United States - Tampa, FL   +1.813.769.0500
United States - Washington, DC   +1.202.602.1295
Access Code   751-834-830#

Call for Proposals

Thu, 14 Jan 2016 22:36:48 GMT

Nancy Hastings, Ph.D. is co-editing a book titled Intervention Strategies for Performance Improvement in Organizations, scheduled to be published by IGI Global in 2017. She is requesting the call for proposals to the ISPI community, as this topic is directly aligned with the work of the organization.

For more information please click on link below:
www.igi-global.com/publish/call-for-papers/call-details/2039

Are you in a Leadership Position or a Business Owner? Your help is needed~

Thu, 14 Jan 2016 22:24:49 GMT

My name is Abdulaziz (Aziz) Alshgeri and I am PhD candidate at Wayne State University. I am currently conducting a research study to explore how needs assessment is applied as a precursor to change initiative and to what extent leaders utilize it in change management processes.

I am currently seeking professionals to participate in this study. If you are:

In a leadership position (CEO, CFO, VP levels, etc.)
Business owner
Anyone who is involved in recommending and/or implementing organizational change strategies (consultant, change agent, etc.)

Please share your experiences and practices by copying and pasting this link in your browser bar to take the survey:

https://waynestate.az1.qualtrics.com/SE/?SID=SV_8w7W3RpDGWHkDgp

The survey should take approximately 15-20 minutes. Please complete the survey by February 29, 2016.

Once you complete the survey, you will have an option to enter a random drawing to win one of four prize, which include a ($200, $150, $100, or $50) VISA gift cards. Your information will be confidential and will not be used to track your specific responses.

The faculty advisor for this project is Dr. Ingrid Guerra Lopez and can be reached via email: ingrid.guerra-lopez@wayne.edu. If you have any questions regarding this study, please contact me at azizsh@wayne.edu or aalshgeriphd@gmail.com.

Thank you for your time and consideration,

Aziz Alshgeri

Doctoral Student Looking for Help

Thu, 14 Jan 2016 22:19:02 GMT

Dear ISPI Community,

My name is Jill Stefaniak and I am an Assistant Professor of Instructional Design & Technology at Old Dominion University. I am currently working on a research project with a doctoral student, Kaye Rabel, to examine strategies used during the onboarding process of new instructional design hires.

We are currently seeking individuals who are working as instructional designers (6 months to 2 years) as well as individuals who interact with instructional designers in a training capacity.

http://www.surveygizmo.com/s3/2417065/fada7b50cad4

If you have any questions, please contact Kaye Rabel at drabe002@odu.edu

If you work as an Instructional Designer (6 months to 2 years) or you provide training to new Instructional Designers - We need you!

Calling all New Instructional Designers or Trainers of Instructional Designers!!

Please complete one of the 2 short questionnaires.

You are being asked to complete a survey about how organizations utilize cognitive apprenticeship teaching methods to onboard novice instructional designers and the information covered during onboarding.

Please review the information about this study found at the beginning of the survey. You are agreeing to participate in this study by completing the survey. Your participation and the information collected here will remain anonymous.

New Instructional Designers
Please complete the survey below if you have worked as an instructional designer for at least six months but no more than 2 years.

https://docs.google.com/a/odu.edu/forms/d/1twziBXs6khwFpSce3zhqoJRcYXd29r206j9tAa0gY9U/viewform

Trainers of Instructional Designers
Please complete the survey below if you provide training to new instructional designers.

https://docs.google.com/a/odu.edu/forms/d/1oahQnP-vnNzMnCBnpEv6xLf2i5bQNDoylk3L88c6Uyk/viewform

If you have any questions, please contact Kaye Rabel at drabe002@odu.edu.

Your Chance to Help the ISPI Bay Chapter

Mon, 26 Oct 2015 16:08:19 GMT

For every person from a member organization that signs up for the free HPT tools at https://ops1.com/login.asp , Proofpoint will donate $1.00 to to the chapter up to $1000.00.

To count, registrations must be received by 10/31/15 and come from a verifiable corporate email address.

ISPI Bay Board Meeting

Fri, 14 Aug 2015 02:00:00 GMT

ISPI Bay Board Meeting-- All are encouraged and welcome to attend!

You have been invited to a join.me online meeting

This is the montly board meeting.

Join the meeting: https://join.me/Ispibay.org

On a computer, use any browser with Flash. Nothing to download.
On a phone or tablet, launch the join.me app and enter meeting code: Ispibay.org

Join the audio conference:
Dial a phone number and enter access code, or connect via internet.

By phone:
United States - Atlanta, GA +1.404.801.3225
United States - Camden, DE +1.302.202.5900
United States - Detroit, MI +1.734.746.0035
United States - Hartford, CT +1.860.970.0010
United States - Los Angeles, CA +1.213.226.1066
United States - New York, NY +1.646.307.1990
United States - San Francisco, CA +1.415.655.0381
United States - Saugus, MA +1.781.666.2350
United States - Tampa, FL +1.813.769.0500
United States - Washington, DC +1.202.602.1295
Access Code 751-834-830#

Other international numbers available

By computer via internet:
Join the meeting, click the phone icon and select 'Call via internet'. A small download might be required.

Start time by time zones

A Tribute to Walter Ratcliff from Lynn Kearny

Thu, 09 Jul 2015 16:23:29 GMT

In 1981 I worked in the Management Development department of Crocker Bank. One afternoon I was working on an illustrated flip chart for a class, when a newly hired staff member came up to look at what I was doing. He was a tweedy, professorial looking young guy in a full beard and hairy brown wool jacket. He said, “What are you doing that for?” and proceeded to question the value of drawing cartoon-like figures for a management training class. However there was no sense of hectoring or superiority in his tone… I sensed both humor and a lively interest in a bit of intellectual sparring. I also sensed that he was curious, and would listen to a real explanation. So I took him up on it, and we parried for a while. He had a great laugh. Thus I met Walter Ratcliff, who became my closest friend and colleague in our field of performance consulting for the next thirty-five years.

Walter usually morphed training requests into projects that dealt with deeper issues. For example, he got a request to train people who were failing to use a cumbersome and badly organized knowledge base. He re-shaped the project by getting the knowledge base restructured to make it useable, creating a map-like interface to make it navigable, and provided practice using it to perform various tasks as the “training” component. He used the metaphor of a subway map: using major processes as the rail lines, end products as the terminus for each line, and interim products as stations along the route. The finished map looked just like the London Underground... and worked the same way. You could clearly see where you wanted to go and what to do to get there. He brought creativity and imagination to all his work.

Walter could always see a way out of an impasse, and find a graceful means of communicating difficult news to a client. He focused first and foremost on making things easier for the job performer, while maintaining patience and compassion for clients who were often under pressure and hemmed in with constraints. He spoke his clients’ language and never used Performance Technology jargon with them. He never made someone “wrong” – he was upbeat and positive with everyone. His sense of humor and love of fun were inextinguishable. He saw and delighted in the absurdities of life and work. He readily laughed at himself, and invited others to join him. He injected fun into materials he developed, giving humorous twists to examples, exercises and cases – almost everyone who has talked about their experience of Walter has mentioned how much fun it was to work with him. He had the gift of introducing you to new theories, research, and approaches to your own work that made you feel smart instead of dumb.

Last month, on June 21, we lost Walter to a stroke. While we’ll miss his expertise, our greatest loss is his humor, lively intelligence, kindness and wisdom… and the fun he brought to every gathering. Russ Powell and his partner Joe Halpin posted a wonderful tribute to Walter on their website at http://peregrine.us.com/walter-ratcliff-memorium/. Please visit it and add your own stories and memories.

Lynn Kearny, July 2015

All members invited to monthly board meeting. Details below

Wed, 06 May 2015 20:30:29 GMT

Board Meeting May 21st @ 7pm-- All Members are invited!!

Join the meeting: https://join.me/Ispibay.org

On a computer, use any browser with Flash. Nothing to download.
On a phone or tablet, launch the join.me app and enter meeting code: Ispibay.org

Join the audio conference:
Dial a phone number and enter access code, or connect via internet.

By phone:

United States - San Francisco, CA +1.415.655.0381
Access Code 751-834-830#

Roger Addison Webinar has been Posted!

Fri, 27 Feb 2015 22:29:20 GMT

Hi Everyone,

If you missed last nights webinar you can now get access to the webinar and the presentation in the members area! It was one not to miss!

Sue

Board Meeting on Tuesday Feb. 24th- All Members Encouraged to Attend

Tue, 24 Feb 2015 03:40:01 GMT

You have been invited to a join.me online meeting

Join the meeting: https://join.me/353-677-258

On a computer, use any browser with Flash. Nothing to download.
On a phone or tablet, launch the join.me app and enter meeting code: 353-677-258

Join the audio conference:
Dial a phone number and enter access code, or connect via internet.

By phone:
United States - Camden, DE   +1.302.202.5900
United States - Detroit, MI   +1.734.746.0035
United States - Hartford, CT   +1.860.970.0010
United States - Los Angeles, CA   +1.213.226.1066
United States - New York, NY   +1.646.307.1990
United States - San Francisco, CA   +1.415.655.0381
United States - Saugus, MA   +1.781.666.2350
United States - Tampa, FL   +1.813.769.0500
Access Code   353-677-258#

Final Early Bird Registration deadline for THE Performance Improvement Conference

Mon, 16 Feb 2015 20:13:25 GMT

The final early bird registration deadline for THE Performance Improvement Conference on April 26 through April 29 in San Antonio, Texas, is February 20. Register by the 20th and save $125!

As always, the conference provides wonderful learning and networking opportunities ... Keynote Addresses, Roundtables, Tech Tools & Tips, PechaKuchas, and some great educational sessions.

For more information on fees and to register, go to: http://www.ispi.org/content.aspx?id=1736

See you in San Antonio!

Kaiser Innovative Approaches to Enterprise Leaning for HCR Act

Fri, 23 Jan 2015 19:12:25 GMT

If you missed Kevin Slaughter present:

“Learn how Kaiser used innovative approaches to enterprise learning to orient employees on well over 1000 pages of the Health Care Reform Act all while provisions of the law became effective little-by-little over time, and the guidance and interpretations of the legislation constantly shifted and evolved.”

It has now been posted in the member area on the "Webinar Recordings" page.

Minutes to the Jan. 15th Board Meeting have been posted!

Fri, 16 Jan 2015 17:44:00 GMT

Hi Everyone!

If you want to see/hear what you missed, go to the "Members" page, click on the "webinar recordings & documents list", and find the meeting url on the table!

If anyone has questions or comments, please forward them to ISPIbay@gmail.com and we will get back to you. It is our hope that we can encourage you to come to our meetings and take a more active role in the team!

Best regards,

Sue Czeropski, PhD, CPT 2014-15 President ISPIBay Chapter

Have you registered yet for THE ISPI Conference?

Wed, 10 Dec 2014 00:24:41 GMT

Chapter members do receive a $100 discount--Use code 1962 when you register!

Register Early & Save!
THE Performance Improvement Conference 2015 -- Early Registration Deadline:
Friday, December 19 Pre-Conference programs April 24-26: Principles & Practices Institute, Certification Workshop, & Half/One/Two-Day Workshops; Hyatt Regency San Antonio Riverwalk, San Antonio, Texas USA

Learn more... | Register Online

ROI Institute coming to Santa Clara in March 2015

Tue, 25 Nov 2014 01:08:49 GMT

5 day ROI Certification from the ROI Institute will be held in March 9th-13, 2015.

For more information:

ROI_Certification_eLearning.pdf

Board Meeting November 8th Minutes Posted

Mon, 10 Nov 2014 19:06:35 GMT

The meeting minutes for the November 8th board meeting is now posted in the members area on the Webinar Recording & Documents area.

Take a read and get involved!!

Sue Czeropski 2015 ISPI Bay President

2015 Geary Rummler Award; Nominations Due NOVEMBER 28

Thu, 25 Sep 2014 19:05:52 GMT

This award was established in honor of Geary Rummler, a lifetime member, significant supporter, and valued contributor to ISPI and the profession. It is awarded to individuals and/or organizations who have demonstrated and reflect the work and life of Geary. The award honors his legacy and advancement of both HPT and ISPI's principles and practices. The 2015 Geary Rummler Award for the Advancement of Performance Improvement nomination deadline is Friday, November 28, 2014.

Click "here" to learn more!

Learn more at: http://www.ispi.org/content.aspx?id=974#rummler

http://www.ispi.org/content.aspx?id=974#rummler

ISPI 2015 Award of Excellence; Submissions Due NOVEMBER 3

Thu, 25 Sep 2014 19:04:14 GMT

RECOGNIZING EXCELLENCE: The ISPI Awards of Excellence program is designed to showcase the people, products, innovations, and organizations that represent excellence in the field of Human Performance Technology. ISPI's 2015 Award of Excellence applications are due Monday, November 3, 2014. Submit an award in one or more of the following categories:

· Outstanding Human Performance Intervention

· Outstanding Human Performance Communication

· Outstanding Research/Student Research

· Chapter of Excellence*

· Chapter Communication and Education*
* Chapter award submission packets to be posted October 3.

Learn more at: http://www.ispi.org/content.aspx?id=1532.

We Need Your Help!

Tue, 29 Jul 2014 22:35:07 GMT

We need your help to be on the committees or just volunteer to take on one project. The number one reason people say they don’t volunteer is because no one asked! Here are four immediate areas that you can get involved with to help!

Help us build our volunteer base
Conduct a membership drive
Be a part of our social media team
Attack the problems people have when registering for an event

We already know that one of the biggest fears of volunteers is that they'll be sucked into a black hole of never-ending time commitment. We don’t want to burn anyone out- If we can all do a little we can achieve a lot. We just need to be smart about how we proceed!!

If you are interested in volunteering contact:

Ben Bradshaw, VP Membership

Announcing Virtual Workshop Series

Mon, 30 Jun 2014 14:40:34 GMT

You are encouraged to review the descriptions of each workshop and plan to attend those topics that meet your specific needs and objectives. Virtual workshops are scheduled for the balance of 2014. First workshop is scheduled for July 17th, more details to follow.

Location Change for June 14th Chapter Meeting

Sun, 08 Jun 2014 21:57:21 GMT

We have moved the June 14th meeting to a new location: Kaiser Permanente, 1950 Franklin Street, Rm 2D, Oakland, CA. Please update your calendar with this new location!

Congratulations to Linda Grubbs

Sat, 10 May 2014 16:38:04 GMT

Linda has agreed to take on the position of Secretary for the Board of Directors. Please congratulate Linda on her new position!

Sue, Kim and the Core Team!

Board of Director Position Descriptions - Seeking candidates

Thu, 27 Mar 2014 19:38:46 GMT

The Board of the ISPI Bay Area Chapter is seeking to fill several key Board member seats. Currently, the following positions are open: VP of Finance, VP of Membership Recruitment, VP of Marketing, VP of Programs and Secretary. If you are interested please contact kimberlyabetty@gmail.com or sczeropski@gmail.com

The link below will provide you access to all of the current job descriptions: Bay Area Board of Director Roles.pdf .

Emerging Professionals Wanted!

Fri, 07 Mar 2014 01:45:57 GMT

Bold. Mind Blowing. Game Changing. Ready, Set Mentor!

Great News! You are invited to the ISPI Speed Mentoring Event at The Performance Improvement Conference on April 13, 2014, from 2:00-5:00 pm.

If you’ve heard of speed dating dozens of people looking for the right match, cycling through fixed three-minute conversations to quickly sort out prospective future romantic interests from potential romantic “duds” you’re on the right track. Now, think rather than meeting a potential future spouse, you are meeting potential mentors and protégées, allies and sources of information to help you make the most of your career.

Who else is invited? Those performance improvement experts that can help with Analysis, HPT, Instructional Intervention, Measurement & Evaluation, Organizational Design Interventions, Process/Tool Interventions, Research to Practice and more!

How will it work? A 90-minute Introduction to HPT will be given followed by a brief overview on how the speed mentor process will work. After the talk, you will be assigned to your potential mentor #1 having 15 minutes to get to know each other and discuss your professional strengths and challenges. This will happen 3 times prior to the wrap up of the session. Bring your business cards so you can make them available to other participants and mentors.

If you would like to join us for this exciting event, please RSVP to Sue Czeropski at sczeropski@gmail.com indicating:

1. Yes, I am interested in attending
2. Yes, I am interested and am bringing another emerging professional to participate (Please include their contact information as well.

Please send your RSVPs to me by March 21st. If you have any further questions, do not hesitate to contact me.

Congratulations Kevin Slaughter!

Fri, 28 Feb 2014 01:53:37 GMT

Please congratulate Kevin!

Kevin was the winner of the contest for a free ISPI Conference Pass! He was so excited to win this so we will be seeing Kevin in Indy in April!

Hope to see the rest of you there! There is still time to

For conference information and to register click here!

Conference Workshops in Indy--Don't Miss out

Tue, 18 Feb 2014 19:32:43 GMT

Click here for more information!

Two day workshops:

Saturday & Sunday April 12-13th 8:30am-5:00pm

Correlation, Causation, and Isolation: Proving Your Point
Boyce Byerly, The ROI Institute / Bellevue University
contact: Boyce@roiinstitute.net
Workshop Code: WBA

Strategic Partner and Performance Consulting Workshop
Al Folsom, PhD, Exemplary Performance, LLC, & David Crowley, Exemplary Performance, LLC
contact: Al.folsom@exemplaryperformance.com
Workshop Code: WBB

One Day Workshops:

Saturday April 12 8:30am-5:00pm

Building Essential Capabilities for Everyday Innovation
Xavier Butte, MS, EiQ, & Terry M. Farmer, PhD, EiQ
contact: xavierbutte@eiqinnovation.com
Workshop Code: WSA

Increase Trust. Improve Results.
Sivasailam Thiagarajan, CPT, The Thiagi Group
contact: thiagi@thiagi.com
Workshop Code: WSB

Introduction to Six Boxes® Performance Thinking
Carl Binder, CPT, PhD, The Performance Thinking Network
contact: carlbinder@aol.com
Workshop Code: WSC

Nudging Culture = Changing Culture: A Systems Approach
Ed Muzio, Group Harmonics, & Bill Daniels, American Consulting & Training
contact: ed@groupharmonics.com
Workshop Code: WSD

Basic Statistics for HPT Practitioners
Serdar Abaci, Indiana University, & James A. Pershing, CPT, PhD, Indiana University
contact: sabaci@indiana.edu
Workshop Code: WUA

Performance-Based Project Management for Better Results
Timm Esque, CPT, Ensemble Management Consulting
contact: tjesque@ensemblemc.com
Workshop Code: WUB

Performance Improvement Consulting: Ideas, Models, Tools, and Practice
Roger Chevalier, CPT, Improving Workplace Performance
contact: rdc@sonic.net
Workshop Code: WUC

Pick And Choose: Eclectic Instructional Design
Darryl L. Sink, EdD, Darryl L. Sink & Associates, Inc., & Peter C. Honebein, PhD, University of Nevada, Reno and Indiana University
contact: darryl@dsink.com
Workshop Code: WUD

Half-Day Workshops
Sunday, April 13; 8:30 a.m. - 12:30 p.m.

Designing a Standards & Governance Model for Learning
Tonya Adams, WellPoint, Inc., & Alli Breton, WellPoint, Inc.
contact: Tonya.Adams@WellPoint.com
Workshop Code: WUK

Let's Put "Design" Back into Instructional Design!
Anne M. Apking, CPT, High Impact Learning Solutions LLC
contact: anne@anneapking.com
Workshop Code: WUL

Half-Day Workshops
Sunday, April 13; 1:00 - 5:00 p.m.

Expose Extraordinary Performance
Sonia Di Maulo, Harvest Performance
contact: sonia@harvestperformance.ca
Workshop Code: WUP

Radically New Research-Inspired Smile Sheet Design
Will Thalheimer, Work-Learning Research, Inc.
contact: will.thalheimer@work-learning.com
Workshop Code: WUQ

SkillCast Webinars Available from ISPI

Tue, 18 Feb 2014 19:18:07 GMT

Are you finding it a challenge to keep up, professionally? Got a stack of books and articles you keep meaning to get to? Let ISPI provide that vital professional boost with our new SkillCast series.

What is a SkillCast?

A SkillCast is a 60 minute webinar educational session designed to enhance the skills and knowledge of the Performance Improvement Professional. Each month ISPI will feature the latest thinking from the Experts you rely on for your continued professional development. In just an hour a month, you'll come away with new ideas, perspectives, and tools that you can put to work immediately.

Put your focus on your own results, for a change, and join a SkillCast!

Click here for more information!

ISPI Emering Professional Network Needs Your Help!

Wed, 15 Jan 2014 20:01:41 GMT

My name is Mike Blahnik, and I serve on ISPI’s committee for the Emerging Professional Network along with Stefan Krueger and Randall Hallman. As a committee, we’ve been tasked with reaching out to emerging professionals (EPs) and recruiting, engaging and retaining HPT newcomers to ISPI as members, event attendees and volunteers.

We have a couple projects which we’re excited to promote, and we need your help in targeting this specific group. The first is an online reading group that will bring EPs together online to meet and discuss essential performance improvement literature. The second project focuses on making THE 2014 Performance Improvement Conference a welcoming experience to first-timers and partnering these attendees with established industry colleagues.

We consider emerging professionals to be students, recent graduates, young professionals, or anyone currently transitioning into a new career related to performance improvement. Are you in contact with emerging professionals through your local chapter? If yes, we’d love your help connecting with them. We’re suggesting a couple of things:

If you consider yourself an Emerging Professional and are looking to get more involved at the International level, please let us know. We invite you and any applicable chapter colleagues you might know to contact us. You can reach each of the committee members at the addresses below.

Mike Blahnik: mike.blahnik@innovativelg.com

Stefan Krueger: stefanjkrueger@gmail.com

Randall Hallman: Randall.Hallman@kellogg.com

Welcome!

Mon, 09 Sep 2013 07:16:57 GMT

Welcome Potential ISPI Bay Area Chapter Members! Please take this opportunity to explore our new Web site where you can do everything from joining the chapter to registering for events to even discussing meeting topics in the forums!

Please go to the Events page to register for our first virtual webinar with Roger Chevalier where you will learn about Ideas, Tools, and Models for Performance Analysis.

We thank you for visiting us and look forward to meeting you at future events!

Sincerely,

The ISPI Bay Area Chapter Board